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Returns/Exchange

At RealTruck Australia, we strive to ensure your complete satisfaction with every purchase. If you need to return or exchange an item, please review our Eligibility criteria below

Return & Exchange Process:

  1. Start Your Return:
    Click the "Start Return" button below and submit your request using your order number and billing email. Our team will review your request to ensure it meets our return or exchange eligibility criteria, including product condition and adherence to our policy. You’ll be informed at every stage.
  2. Approval & Shipping:
    Once approved, you’ll receive a QR number and detailed instructions for the next steps. RealTruck Australia is at fault (e.g., wrong or defective product), we provide a prepaid return shipping label at no cost; otherwise (e.g., change of mind or incorrect product selection), the customer covers r
  3. Pack & Ship:
    Securely pack the item in its original packaging, including all components, and follow the instructions to send it back using the applicable shipping label.
Start return/exchange

Eligibility for Returns and Exchanges:

  • Time Frame: You may return or exchange items within 30 days of delivery.
  • Condition: Items must be in new, unused condition and include all original packaging and accessories.
  • Exclusions: RealTruck Australia is at fault (If you have received the wrong product, please get in touch with us immediately so we can assist you with a return or exchange).
  • Installation Disclaimer: If a product has been attempted to install and does not fit, it cannot be returned or exchanged. To avoid such issues, please contact us before purchasing if you’re unsure about the fitment. Our experts are here to help you select the right product.

Refunds and Exchanges:

  • Refunds: Once we receive and inspect the returned item, we’ll process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
  • Exchanges: For approved exchanges, we will arrange the shipment of the replacement product after receiving the original item. Additional shipping charges may apply if the exchange is not due to our fault.