Refund policy

ORDER INFORMATION

At RealTruck, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we are here to help

 

CAN I CHANGE MY ORDER ONCE I HAVE PLACED IT?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.

 

I’VE ORDERED THE WRONG ITEM/SIZE AND NEED TO CHANGE IT BEFORE MY ORDER IS SENT

We always recommend to contact our sales team via our contact form or phone before you purchase, if you have any questions about what product you need for your vehicle.

Once a product has been taken out of it’s original packaging we cannot  restock the item.  The product must be in its original packaging to be eligible for resale and refund. If this situation occurs contact our sales team and they will negotiate a resolution with you. Please note, you will need to cover the shipping costs for returning the incorrect product.

 

HOW DO I RETURN AN ITEM? CONTACT US TO NEGOTIATE THE RETURN ON A CASE BY CASE BASIS

Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.

 

AFTERPAY AND ZIP PAY

You are only eligible to receive a full refund via Afterpay or Zip Pay if the goods are faulty and can’t be easily fixed or replaced or are not as described.

Zip Pay is not permitted to be used for products that are on back order, contact RealTruck Sales directly if this affects an order you wish to place.

 

CONTACT US

If you need further assistance regarding our policy we recommend using the contact form found on this website.